Under the terms of a deal reached by City Hall, the NYPD and the FDNY, 911 operators will immediately ask callers if they are reporting a police, fire or medical emergency, rather than asking where the emergency is, authorities said.
(JANIFEST/GETTY IMAGES/ISTOCKPHOTO)
NEW YORK DAILY NEWS
Updated: Thursday, March 22, 2018, 11:21 AM
It’s back to the future for the city’s emergency call system now that City Hall has scrapped a controversial 911 protocol blamed for slower — and deadly — response times.
Gone is the Unified Call Taking system, former Mayor Mike Bloomberg’s answer to emergency call dispatching in New York City. Starting immediately, 911 operators will connect callers reporting a fire to FDNY dispatchers, authorities said .
And it all starts with a simple question: “What is your emergency?”
Under the Bloomberg UCT system — a costly $2 billion overhaul to city’s 911 system — callers were immediately asked for a location, one of several questions asked before a computer-generated ticket was sent to fire dispatchers.
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